CASE FILES / CASE 001 · COPYWRITING / BRIEFING 04
Briefing 04 of 10 · Principle 4

Be Specific or Be Ignored

Vague is forgettable and unbelievable.

ABOUT 2 MIN READ6 INTERCEPTED REWRITES1 FIELD MISSION

"High quality." "Great value." "Excellent service."

Yawn.

These phrases are the plain porridge of copywriting. Technically food. Nobody's excited about them.

Why vague copy fails

Your brain has a finely tuned nonsense detector. When it reads something vague, it shrugs and moves on. When it reads something specific, it sits up and pays attention.

Numbers, timelines and concrete details are easy to picture, so they feel real. And what feels real gets believed.

It isn't only numbers. Use sensory detail too:

  • Not "soft", but "cloud-soft"
  • Not "hot", but "burn-your-tongue hot"
  • Not "loud", but "wake-the-neighbours loud"

The rule: if you can swap a word for something more specific and vivid, do it. Every time. Then make sure every specific detail is true, because a precise number that turns out to be invented destroys trust faster than a vague one.

— Intercepted copy

Before and after

INTERCEPTED

Lose weight fast with our programme.

REWRITE

Lose a stone in 28 days without giving up carbs.

INTERCEPTED

Thousands of happy customers.

REWRITE

23,847 customers in 89 countries.

INTERCEPTED

Fast delivery.

REWRITE

Order by 2pm, and it arrives tomorrow before noon.

INTERCEPTED

Our course will improve your writing skills.

REWRITE

In module 3 you'll learn the "Power Sentence" technique that took my client's newsletter to a 47% open rate.

INTERCEPTED

Comfortable hotel rooms.

REWRITE

Egyptian cotton sheets, blackout curtains that actually block the light, and a mattress you'll want to take home.

INTERCEPTED

Fast customer service.

REWRITE

Text us at 2am with a problem and get an answer before you've finished your 8am coffee.

QUICK TEST

Highlight every vague word in your copy: quality, fast, many, improve, best. Each one needs a number, a timeframe or a sensory detail.

— Briefing 04

Field mission

Find your three vaguest claims and rewrite each with a number, a timeframe or a detail you can stand behind.

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